Turn Complaints into Requests

In her chapter on how to “Communicate with Power, Grace and Style,” Miedaner delivers a formula that may change your life. She starts out by stating a fact of life: “No one is attractive when complaining. No one – not even you, my dear.” She has a real point. Most of us hate to be on the receiving end of a complaint. At the same time, many of us don’t recognize ourselves as chronic complainers. Here’s her way out of the rut, whether you’re receiving or complaining.

Work Ethic

I’ve written before about the differences between the generations at work. Just about every U.S. generation has blasted the subsequent one as the Generation that Ruined it All. No manners, no respect, and no work ethic. This time, the current generation may be in agreement with their parents.

Write to the Hot Spots

A recent study by The Ladders.com tracked recruiters’ eyes as the scanned resumes over a period of ten weeks. The study was able to track their eye movements over resumes and produce heat maps of where their eyes spent the most time. The resulting maps looked like this (the darker spots indicate where their eyes rested longest.) The entire read time averaged six seconds.

Defensive Pessimism

According to Julie K. Norem, Ph.D., a professor at Wellesley College Department of Psychology, defensive pessimism is a strategy used by anxious people to help them manage their anxiety so they can work productively. Defensive pessimists lower their expectations to help prepare themselves for the worst. “Though it sounds as if it might be depressing,” reads the site, “defensive pessimism actually helps anxious people focus away from their emotions so that they can plan and act effectively.”

The Four Zones of Interpersonal Space

Tony Alessandra, PH.D, is the author of Charisma: Seven Keys to Developing the Magnetism that Leads to Success. His book discusses ways to increase your personal magnetism, or charisma. His theory is that there are several components of charisma, all of which we possess to one degree or another. We can also improve our command of all the components

What’s New

Winifred Gallagher is the author of New: Understanding our Need for Novelty and Change. Her book explores why we humans are so attracted to things that are new to us. I should start by saying that not all of us are. Gallagher calls people who are not open to new experiences “neophobes,” as opposed to “neophiles,” who seek out change and new experiences.