Turn Complaints into Requests

In her chapter on how to “Communicate with Power, Grace and Style,” Miedaner delivers a formula that may change your life. She starts out by stating a fact of life: “No one is attractive when complaining. No one – not even you, my dear.” She has a real point. Most of us hate to be on the receiving end of a complaint. At the same time, many of us don’t recognize ourselves as chronic complainers. Here’s her way out of the rut, whether you’re receiving or complaining.