Why Empathy Matters

Empathy, or the ability to put yourself in another person’s place, to imagine what they feel, is one of the most important features of civilized people. Without empathy, we get bullying, violence, and “victimless” crimes. Lack of empathy is one of the definitive symptoms that separate a sociopath from the rest of us. Empathy matters.

The Case Against the Handwritten Thank You Note

I’m not sure you should send a handwritten thank you after your interview. I know that the formal thank you note has been the gold standard for classy candidates for the past several decades, but like the phone book, I think of it as an idea whose time may have passed. Here are 5 reasons why.

Find an Extra Sixty Minutes a Day: Schedule Meetings Quickly and Efficiently

Scheduling meetings with a number of participants can be maddening. Someone proposes several dates and participants chime in as the email correspondence multiplies with “reply all.” Emails cross, people change their availability, and it turns into a logistical nightmare for the hapless organizer.

Speaking the Same Language, but Not Communicating

Americans, British, Germans, Israelis, and people from colder weather places like Scandinavia and Russia tend to be low context communicators. They also tend to value being on time and efficiency in meetings and business communications. High context cultures include Asian countries, Middle Eastern cultures, African, Polynesian and warmer countries anywhere. In these cultures, people understand much more than they say; body language, gestures and the speakers’ rank in relation to one another all provide a hidden context that may be a complete mystery to a foreigner.