Stephen Covey, author of The Seven Habits of Highly Effective People, created the concept of the emotional bank account. Covey’s metaphorical bank account holds trust as its currency. He uses the idea to help people understand how trust is built: not on faith, but on proof. The emotional bank account works just like a traditional … Continue reading Emotional Bank Accounts
Scarcity people believe that the slice of pie you get means the rest of us get a smaller slice. Abundance people believe you can simply make more pie.
If you’re a big-picture, inspirational leader, you may rely heavily on your charisma and persuasive skills to win over skeptics. That’s fine, until you encounter a data-driven analytical type who cares more about whether you’ve done your homework than how fine your words are.