Asking for Help

Jodi Glickman is the author of “Great on the Job: What to Say, How to Say it” and she offers readers a step by step guide to success by saying the right things. Glickman offers scripts for getting things done at work, asking for help and managing priorities. They’re good scripts; as a manager, I can vouch for her expertise in guiding workers toward more successful outcomes. Here’s her formula for success when you have to ask for help.

Getting Unstuck

Once in a great while, I’ll run into someone who asks for advice, but then rejects every offering. “I tried that once; it didn’t work.” “I can’t do that; I have no (insert resource here.)” “I don’t know how to (find, do, spell; insert another verb here) that.” When I come across these people, their responses are usually immediate and firm. I get the impression that I have not been helpful, and I certainly don’t feel good. Worse, I sometimes hear that other advisors, who I know to be smart and helpful, “were no help at all to me.” I’d hate to think that someone was saying that about me.

The Five Floors of a Relationship

The Floor One relationship is usually transactional in nature. We encounter dozens of people a week with whom we exchange simple greetings: the barista at Starbucks, the mailman, the clerk who checks us out at the market. We ask “How are you today” without really expecting much of an answer, and others respond with “Fine, thanks” no matter what they’re really feeling or thinking.

The Law of Random Relationships

Spaulding tells the story of applying for a prestigious Rotary scholarship, one that will give him a year of study abroad. By the time he applies, Spaulding is in college; he managed to find one small school that would take a chance on his academic record. He applies for the Rotary scholarship and is notified that he is one of ten finalists. Spaulding travels a very long distance back to his home town to meet with the selection committee. When he arrives at a local restaurant for the interview, he sees the group of tense and wary competitors lined up to wait their turn. The finalists’ name tags read like a Who’s Who of prestigious universities: Harvard, Yale, and Princeton. All but Spaulding’s, which read: East Carolina University. His spirits and confidence plunged as he considered the competition.

Re-Post: What I Learn About You In A Few Quick Google Searches

You should expect to be Googled and to Google people you’re going to meet. As Broughton mentions in his post, your conversation will be much better much faster if you can say, “I really liked the article you wrote on…” rather than simply commenting on the weather.

Your Resume’s Job

Specialized careers such as attorney, information technology, or CPA, have their own language and culture. Usually, it takes an attorney to know whether the skills you have are in demand or hard to find. Only an attorney will know whether the firm you worked for has prestige or great leadership or a winning culture. That’s industry insider information that an outsider expert on resumes (like me) probably doesn’t have.

The Value of a Personal Recommendation

One of the reasons I find it hard to ask for recommendations is that I sometimes get asked for one by people I don’t know well. I take my reputation very seriously, and giving a personal endorsement to someone is for me, a very big deal. After all, your reputation hangs on this person’s future performance. If the person turns out not to be competent, your judgment is questioned. If the person does something bad, your character is in question.