“It was just a joke.” How many times have you witnessed mean and aggressive behavior explained away by that line? Actor Will Smith’s meltdown at the Academy Awards was inexcusable, but it ripped the cover off something we all know: humor, even when used by professionals, can become a weapon. The very things that make … Continue reading When Humor Becomes Weaponized
Conflict happens on the job. Even people who agree on what must be done can have strong disagreements about methods. When resources are scarce or performance pressure is high, you can easily have conflict that boils over. Mark Gerzon, a mediation expert and author of “Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities,” … Continue reading Hot and Cold Conflict in the Office
Here is the formula to become a great leader: First: Be eminently worthy of trust. Second: Prove you are. Those are the words of Robin Dreeke, a former Marine and FBI counterintelligence agent in his book The Code of Trust, in which he outline rules for creating and maintaining trust within your personal relationships and … Continue reading Trust First
Each conversation is a dance that we discover as it unfolds, with its own rhythm, flavor, flow. The pleasure we and our partners derive from this dance will depend in no small measure on how well we improvise, moment by moment, phrase by phrase, instinct by instinct. And yes— on how well we talk!
A new study by Olivet Nazarene University set out to identify trends in boss-employee relationships to see what the new “normal” is. The university surveyed 3,000 Americans about different barometers of closeness.