Hot and Cold Conflict in the Office

Conflict happens on the job. Even people who agree on what must be done can have strong disagreements about methods. When resources are scarce or performance pressure is high, you can easily have conflict that boils over. Mark Gerzon, a mediation expert and author of “Leading Through Conflict: How Successful Leaders Transform Differences into Opportunities,” … Continue reading Hot and Cold Conflict in the Office

Trust First

Here is the formula to become a great leader: First: Be eminently worthy of trust. Second: Prove you are. Those are the words of Robin Dreeke, a former Marine and FBI counterintelligence agent in his book The Code of Trust, in which he outline rules for creating and maintaining trust within your personal relationships and … Continue reading Trust First

Learning to Dance

Each conversation is a dance that we discover as it unfolds, with its own rhythm, flavor, flow. The pleasure we and our partners derive from this dance will depend in no small measure on how well we improvise, moment by moment, phrase by phrase, instinct by instinct. And yes— on how well we talk!