Empathy, or the ability to put yourself in another person’s place, to imagine what they feel, is one of the most important features of civilized people. Without empathy, we get bullying, violence, and “victimless” crimes. Lack of empathy is one of the definitive symptoms that separate a sociopath from the rest of us. Empathy matters.
Have you ever wished that there were a magic button you could push to get through to someone? You’d be in the middle of a difficult and frustrating conversation, where nothing was clicking, and suddenly, with one touch, your message would come across and you can hear and be heard. That button might be closer than you think.