Turn Complaints into Requests

In her chapter on how to “Communicate with Power, Grace and Style,” Miedaner delivers a formula that may change your life. She starts out by stating a fact of life: “No one is attractive when complaining. No one – not even you, my dear.” She has a real point. Most of us hate to be on the receiving end of a complaint. At the same time, many of us don’t recognize ourselves as chronic complainers. Here’s her way out of the rut, whether you’re receiving or complaining.

Work Ethic

I’ve written before about the differences between the generations at work. Just about every U.S. generation has blasted the subsequent one as the Generation that Ruined it All. No manners, no respect, and no work ethic. This time, the current generation may be in agreement with their parents.

Defensive Pessimism

According to Julie K. Norem, Ph.D., a professor at Wellesley College Department of Psychology, defensive pessimism is a strategy used by anxious people to help them manage their anxiety so they can work productively. Defensive pessimists lower their expectations to help prepare themselves for the worst. “Though it sounds as if it might be depressing,” reads the site, “defensive pessimism actually helps anxious people focus away from their emotions so that they can plan and act effectively.”

What’s New

Winifred Gallagher is the author of New: Understanding our Need for Novelty and Change. Her book explores why we humans are so attracted to things that are new to us. I should start by saying that not all of us are. Gallagher calls people who are not open to new experiences “neophobes,” as opposed to “neophiles,” who seek out change and new experiences.

I Wish I Knew How to Quit You

Goldman Sachs employee Greg Smith made a big splash with his March 14 resignation. He emailed his bosses at 6:40 A.M. London time, but neglected to inform them that a long op ed piece would appear in that morning’s edition of the New York Times. The 1,300 word letter described a culture of greed and contempt for clients, with employees referring to them frequently as “muppets.”

Deliberate Practice Part Two

Deliberate practice means that you take one skill you don’t have and work on it over and over and over and over. And then work on it some more. You work until you’re exhausted. And then some more.

You may not have the time or patience to do this kind of practice, but you may be able to get better results by applying yourself in a more deliberate way. Here are some tips for setting up a more deliberate practice, whatever you do.

Taking it Personally

It’s not all about you. Really. Sometimes, it’s not even a little about you. Yet taking things personally is one of the most frequent causes of conflict in the workplace – and in life. It’s easy to fly off the handle when someone gives you a hard time. After all, you fume, it’s not like I haven’t had a bad day / bad year / bad life myself. Who is she to snap at me when I ask a simple question? Before you give her a piece of your mind, take a deep breath and ask yourself these questions.