I’m pretty sure that someone who hires and manages mortgage processors is aware of the usual duties assigned to those workers. She wrote the job description.
In the chapter about resumes, Laskoff starts out by comparing them to personal ads. Here is how he makes his case that “looking for love is a lot like looking for work.”
If you’re still sending resumes that simply re-hash your job duties, it’s going to be hard to stand out in this economy. Your resume pages (usually one or two at the most) should be considered valuable real estate. Any words or phrases that don’t pull their weight should be eliminated so you can fill the space with accomplishments.