Gary Chapman and Paul White are the authors of The 5 Languages of Appreciation in the Workplace. Their book discusses why appreciation is one of the most important elements of employee motivation and satisfaction. That sounds elementary, and perhaps it is. Everyone, after all, wants workers to feel appreciated. The art is in figuring out how to make an individual feel it; the same kind of appreciation can have very different effects on different people. Over the next few posts, we’ll discuss the five “languages” of appreciation that Chapman and White examine.
Volumes have been written about when not to write. If you have something difficult to say, it’s best to say it in person, or so the advisors will tell you. Email (that’s how most business writing occurs today) is certainly not an ideal medium for tough conversations; it can be cold and impersonal. If you have a good relationship with someone, you want to temper your difficult conversation with personal signals; empathy is easier to express in person. But there are times when writing is the best medium.