Dealing with Difficult People: Being Objective
Arthur Bell and Dayle M. Smith wrote “Difficult People at Work; How to Cope, How to Win” to help us work and live with people who make us crazy. The authors call difficult people SOP’s: Sources of Pain. They don’t try to minimize the pain you feel from difficult people; they simply try to help you manage to get work done and keep from strangling your coworkers (which this column does NOT endorse.)
Your Work, Your Way 